Meaningful 1:1s became the backbone of employee experience and growth. Most people-first companies incorporate manager-employee 1:1s from day one to make sure every team member has dedicated time for reflection, goal-setting, and feedback. Having a regular discussion with a manager gives employees the opportunity to build a trusted relationship, and make sure they are working toward their goals. It's one of the best ways to give your employees a voice and space for feedback as well. Here's how to start 1:1s in your company.

Setup

Roles

Define who will be a part of the 1:1 process to create the best employee experience:

• People Ops Manager
• Manager
• Employee

Before launching 1:1 program

People Ops Manager tasks

• Define the frequency and goal of your company 1:1s
• Collaborate with managers to generate buy-in on their responsibility and process
• Create question templates for managers

Checklist

First 1:1 with new hire

Manager tasks

• Set the expectation and explain 1:1s process
• Share 1:1 questions in advance
• Create a safe space and build trust by opening up to an honest conversation, actively listening, not jumping to conclusions, and asking follow-up questions to understand employee's point of view
• Try one of our recommended questions:‍‍
• What is your preferred method of communication?
• How often would you like to check in together?
• How do you prefer to get recognition – publicly or privately?
• What motivates you the most?
• What kind of projects are you most excited to work on?
• What do you like to do outside of work?
• How can I help? What are some questions you’d like to ask me?

Regular 1:1s

Manager tasks

• Set a recurring schedule with calendar invites
• Share 1:1 questions at least a week in advance
• Take some time to review last 1:1 notes and get in the right mindset
• Write notes and mark things to discuss next time
• Send a follow-up right after with:
• Key takeaways, feedback thing to keep in mind
• Action steps for you and employee
• Things to discuss on your next 1:1
• Repeat

People Ops Manager tasks

• Collect 1:1 feedback from managers and employees (we recommend a quarterly cadence)

What's next

Check out our article on 30 Questions To Follow During Your 1:1s.

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